Maintenance
VeraLab maintains an Issue Tracking Database allowing lab employees to log
and track hardware and software malfunction issues. VeraLabs maintenance
module is integrated tightly with other parts of the application, which allows events
occurring in the maintenance module to trigger appropriate downstream processes.
For example, when an open issue has 'out-of-order' severity level, the workstation
becomes unavailable for user sign-in. Managers can view availability status of
each workstation in real time.
The Issue Tracking Database streamlines communication between lab assistants
who log issues and technicians who address those issues. When an issue is
entered into the database, all the registered technicians get email notifications.
When a technician starts her/his shift, s/he logs into an 'Open Issues' page to
find out what issues need to be addressed. When a technician needs more
information from the person who logged the issue, s/he can set the issue status
to 'more info,' which will trigger a notification email asking for more information.
Users may log multiple notes for each issue through an 'issue discussion board'
page.
Another important aspect of the Issue Tracking Database is its ability to provide
decision support. Since every issue in the system is associated with a particular
workstation, and every issue allows entering the cost of repairs, managers can
analyze the cost of maintenance for the entire lab and the total cost of ownership
per workstation type, thus gathering vital data for budgeting and purchasing
decisions.
Figure 3. Maintenance. The system maintains a list of issues associated
with workstations. Employees may log and collaborate on an issue.
Workstations may be marked unavailable for user sign-in. Managers
see current availability status and view historical data.
Employee Supervision
Since the majority of lab assistants are hourly workers, it may be necessary to
register their attendance in order to calculate payroll. VeraLab approaches this
by requiring lab assistants to register with the system each time they start and
end their shifts. Employee sign-in information can be pulled into reports and
used by managers to calculate payroll. The need to register with the system
encourages stricter employee attendance.
